Financial Services Specialist

1 week ago


Preston, Victoria, Australia ANZ Full time
Role Overview

As a Financial Services Specialist - Customer Experience, you will play a key role in providing our customers with a seamless banking experience.

About Us

We are shaping a world where people and communities thrive. Our mission is to improve the financial wellbeing and sustainability of our millions of customers.

Job Description

You will be responsible for meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations, and educating them on digital solutions. You will also be part of a collaborative team, acting as a role model and peer coach to deliver the best possible customer experience.

Key Responsibilities:
  • Provide customers with a seamless branch experience by meeting their end-to-end banking needs.
  • Participate in bank programs and initiatives to contribute to customer engagement and advocacy.
  • Ensure compliance with ANZ and branch policies and procedures.
What We Offer

We offer a competitive salary of approximately $65,000 per annum, depending on location and experience. As a valued member of our team, you can expect excellent career opportunities, flexible working arrangements, and access to health and wellbeing services.

Requirements

To succeed in this role, you will ideally bring:

  • Exceptional customer focus, with retail experience an advantage.
  • Experience in using technology and promoting its benefits to customers.
  • A willingness to work in a collaborative team environment.
  • Sound understanding of compliance.
  • Excellent communication and interpersonal skills.
About Working at ANZ

We value diversity and inclusion at ANZ, and welcome applications from everyone. If you have a disability or access requirement, please let us know on your application. We also provide discounts on selected products and services from ANZ.



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