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Night Porter

2 months ago

Cairns City, Queensland, Australia Shangri-La Cairns Full time

Job Summary

Shangri-La Cairns is seeking an experienced Security Officer to join our overnight team in the Front Office Department.

Key Responsibilities

  • Conduct security patrols of the hotel, pier complex, and perimeter to ensure a safe environment for guests and staff.
  • Assist with guest car parking and baggage handling to provide exceptional service.
  • Respond to guest needs and concerns during scheduled hours of work.
  • Collaborate with the Front Office team to ensure seamless operations.

Requirements

  • Proven experience in a security role, preferably in a hotel environment.
  • Availability to work between 11pm and 7am, including weekends and public holidays.
  • A valid Queensland Security License.
  • A current C Class Drivers License.
  • Current First Aid Qualifications.
  • Valid working rights in Australia.
  • Incident Reporting and Investigation experience.
  • Knowledge of fire panels and responding to events.
  • Experience in assisting in security-related incidents and emergency management.
  • Confident interpersonal and communication skills.
  • Exceptional work ethic.
  • Professionalism and pride in personal grooming.
  • High-level problem-solving skills.

What We Offer

  • A competitive salary and management bonus scheme.
  • Excellent staff benefits, including car parking, dry cleaning allowance, generous accommodation benefits, and F&B discounts across the group.
  • Duty meals provided in a fully staffed and maintained staff canteen.
  • A five-star hotel in a CBD location on the Cairns waterfront.
  • Shangri-La Academy offering lifelong development programs.
  • Other staff discounts, offers, and more.