Warehouse Operations Manager

2 weeks ago


Brisbane, Queensland, Australia Pet Circle Full time

Unlock Your Leadership Potential as a Warehouse Operations Manager

Pet Circle is Australia's fastest-growing pet eCommerce retailer, serving customers across all states to deliver their pet needs directly to their door.

We are seeking a skilled Warehouse Team Leader for our Outbound team to join our growing distribution center in Crestmead, QLD. This role will assist the Warehouse Manager in maintaining high standards of quality and promoting a safe working environment while motivating your team to achieve daily targets.

The expected hours for this position are 10am-6pm, Monday to Friday, with on-site parking provided. You will be based at our distribution center in Crestmead, QLD.

Your Key Responsibilities:

  • Lead by example and motivate your team through words and actions
  • E nsure staff adhere to safety and WHS policies
  • Effectively manage the team to adapt to volume fluctuations and business needs
  • Oversee packing and picking teams to meet KPIs
  • Manage the despatch team to ensure efficient pallet stacking and minimize mixed pallets
  • Collaborate with supervisors to provide coaching and cross-training opportunities
  • Maintain a customer-first attitude with packfast targets (24 hours: 98%, 48 hours: 98%, NDD: 100%)
  • Develop and implement effective roster adjustments to ensure accurate reporting
  • Assist the business by being flexible with roster/work hours and covering absences for Team Leads/Supervisors
  • Work with the CX team to address OOS or delays in orders
  • Timely and accurate reporting to support business growth
  • Ensure Cor Compliance at all times
  • Correctly label, place, and move ST pallets and AP ULDs

About You:

  • Experience as a similar team leader in a fast-paced warehouse environment
  • Proven ability to collaborate with individuals and cross-functional teams
  • Effective communication and problem-solving skills
  • Safety-focused with general knowledge of WHS policies and procedures
  • High attention to detail and confidence in decision-making
  • Strong work ethic, reliability, commitment, and a 'can-do' attitude
  • Forklift License desirable

What We Offer:

  • Above Award pay rate
  • A safety-first culture
  • Free parking onsite
  • Overtime and weekend work available
  • Staff discount on all pet products
  • Free weekly lunches
  • Opportunities to work with an amazing group of Operations Managers

We have an incredibly passionate team, a leading brand, 700,000 customers, and we're just getting started Our goal is to help pet parents make better choices for their pets.

We value diversity in all forms and perspectives, creating a humble and inclusive environment for everyone to thrive. If you're excited about bringing your full self to work each day, please apply



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