Manager of Customer Service and Administration

2 days ago

Sydney, New South Wales, Australia beBeeAdministrative Full time $60,000 - $80,000
Job Description:

We are seeking a highly skilled and experienced professional to join our team as the Manager of Customer Service and Administration.

This is a permanent full-time role, offering an excellent salary plus bonus and opportunities for growth within a progressive aged care organization.

The successful candidate will be responsible for achieving operational objectives related to admissions, occupancy, referral management, resident liaison, and administration. They will support and report to the General Manager, ensuring high levels of customer service and administrative efficiency.

Requirements:
  • Aged Care Admissions experience
  • Knowledge of Aged Care Act and Standards (beneficial)
  • Experience with Fee Contributions, Bonds (RAD & DAPS), periodic payments, and retention in the Aged Care sector
  • Confident communicator at all levels
  • High-level multi-tasking and time management skills
  • Ability to build and grow relationships
  • Strong negotiation skills
Benefits:
  • Permanent full-time role
  • Excellent salary plus bonus
  • Employer of choice 2025
  • Flare HR benefits package
  • Opportunities for growth within a progressive aged care organization
About Us:

We are a company grounded in our values: Welcoming, Obliging, Respectful, Teamwork, and Honesty. Our purpose remains to enable wellbeing all day, every day, for aged care residents. We are committed to excellence and caring for our community as if they were family.

We continue our founders' tradition of providing exceptional care and services to individuals requiring aged care. Today, we operate homes across Sydney and Newcastle, striving for excellence in all we do.

We believe that our staff are our greatest asset, and we offer a supportive and inclusive work environment that encourages growth and development.

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