Customer Service Representative
3 weeks ago
Amana Living is a leading provider of Aged Care services in Western Australia, offering a range of solutions to support older individuals and their families. Our mission is to empower older people to maintain their individuality and live fulfilling lives.
Salary PackageWe offer a competitive salary package, including benefits such as salary packaging up to $18,550, continued superannuation contribution for employees on paid or unpaid parental leave, and health and wellbeing programs.
About the RoleThe Customer Service Officer will serve as the first point of contact for potential clients and their families seeking information or assistance regarding our services. This role is offered on a casual basis, working approximately 4 days per week (8:30am-4:30pm) from our Subiaco corporate office.
Key Responsibilities:- Responding to incoming enquiries regarding Amana Living services in a professional, timely, effective, and efficient manner, ensuring client satisfaction is maintained.
- Redirecting incoming calls to the most appropriate Service Stream Customer Service Coordinator to ensure a timely response.
- Driving business sales and promoting our services to both current and potential clients, assisting them in selecting those best suited to their needs.
- Documenting accurately and in a timely manner, significant information and details from client interactions in the Customer Relationship Management system (CRM) and redirecting to the appropriate team member as required.
- Establishing and maintaining active relationships with current clients and prospective clients to assist in generating new business for Amana Living products/services.
The successful candidate will have proven exceptional customer service experience, with a focus on identifying service needs and matching enquirers to our services. They will be able to effectively communicate financial information and concepts, manage time and resources efficiently, and possess sensitivity to issues of confidentiality, gender, cultural diversity, disability, and age when dealing with diverse client groups.
Competencies & Behaviours- Ability to understand and communicate financial information and concepts effectively.
- Effective time management and problem-solving skills.
- Sensitivity to issues of confidentiality, gender, cultural diversity, disability, and age in dealing with a wide variety of client groups.
- Effective planning and organising skills.
- Well-developed written and verbal communication skills.
- Able to manage emotional or distressed customers in a supportive manner.
- Demonstrated customer service experience, preferably in a highly regulated/complex environment.
- Knowledge of the Aged Care industry and/or Home Care Common Standards (desirable).
- Successful sales experience would be advantageous (desirable).
- Ability to obtain a National Police Clearance (within 6-months validity).
- Successful completion of pre-employment health form and reference checks.
- Evidence of COVID-19 and current flu vaccinations.
This role is based in our Subiaco corporate office, approximately 4 days per week.
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