Customer Success Manager

2 days ago

Canberra, ACT, Australia Salesforce, Inc. Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Salesforce, Inc. As a key member of our customer success organization, you will be responsible for ensuring our customers achieve their business goals and outcomes on the Salesforce platform.

Key Responsibilities
  • Serve as a trusted advisor to our customers, providing guidance and support to help them maximize their investment in Salesforce.
  • Cultivate and maintain strong relationships with customer stakeholders, including IT and business executive leadership, sponsors, and decision-makers.
  • Help customers achieve their business goals and outcomes by coordinating the completion of Signature Success catalog of services, providing timely and proactive Salesforce feature guidance, and acting as an advisor for the adoption of new features.
  • Communicate the value of Signature Success and ensure all collaborators understand its value to drive customer renewal.
  • Act as an advocate for customers during the triage and resolution of high-severity cases.
Requirements
  • Australian Citizenship is mandatory to work with Australia's Federal Government.
  • Further security clearance may be required in the future.
  • Experience in Technical Customer Success, SaaS platform use, or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
  • Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization.
  • Ability to explain complex technical concepts in business-friendly terms to customers and internal partners.
Preferred Requirements
  • Experience working with Government customers.
  • Experience with Salesforce Core clouds and/or relevant platforms.
  • Salesforce product certifications are a plus.
About Salesforce

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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