Business Back-Office Efficiency Specialist
2 weeks ago
This is a unique opportunity to join a high-growth, tech-enabled financial services company that is reshaping how SMEs manage their back-office. As a Customer Success Manager, you will be the key and consistent point of contact for your assigned customer group, ensuring their financial back-office runs smoothly while unlocking long-term value from our services.
Responsibilities:
- Serve as the primary relationship owner for a portfolio of customers.
- Identify opportunities for service expansion and upsell opportunities within the customer's financial back-office needs.
- Serve as a customer advocate, providing insights and feedback to internal teams to enhance services and automation capabilities.
About You:
You want to work at a company looking to disrupt an industry that is set in its ways. You thrive in client-facing roles and prefer engaging with customers to help drive their business improvement rather than being buried in a back-office role. You have experience in client relationship management and are eager to deepen your expertise in this area. You excel in problem-solving, are highly collaborative, and can translate financial insights into actionable strategies that help SMEs thrive. We're looking for individuals who have energy, hunger, humility, and intelligence.
Benefits include working in a customer-focused, strategic role with a direct impact on business growth and retention. Collaborate with a team of experts in finance, product, and automation. Career progression opportunities as we scale and expand into new markets.
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