Expert Quality Assurance Specialist

5 days ago

Sydney, New South Wales, Australia beBeeInsurance Full time $90,000 - $95,000
Quality Assurance Expert

This is a challenging and rewarding career path that requires strong analytical and problem-solving skills to ensure the quality of our products and services.

The successful candidate will have experience in quality assurance, process improvement, or a related field within financial services and/or insurance.

About the Role
  • Develop and implement quality assurance standards and procedures to ensure compliance with regulatory requirements and industry best practices.
  • Perform quality assurance assessments for operational processes, products, and services, providing feedback to support improved outcomes.
  • Conduct regular reviews of operational processes, products, and services, identifying areas for improvement and ensuring adherence to quality standards.
  • Collaborate with cross-functional teams to address quality issues, provide recommendations for process improvements, and monitor the implementation of corrective actions.
  • Analyse data and metrics to track quality performance and identify trends, patterns, and areas of concern.
About You
  • You must have proven experience in quality assurance, process improvement, or a related field within financial services and/or insurance, ideally with a background in claims.
  • You should have strong analytical and problem-solving skills, with the ability to interpret complex data, identify patterns, trends, and links that inform judgments and drive quality improvements.
  • You must have excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • You must have attention to detail and a commitment to upholding high-quality standards across all operational areas.
  • You must understand regulatory frameworks, including RG271 and the General Insurance Code of Practice.

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