Financial Services Advisor
3 weeks ago
At Colonial First State, we're seeking a skilled and empathetic professional to join our team as an Investor Services Specialist. This role is a fantastic opportunity to make a positive impact on our customers' lives while enhancing their experience.
As a key member of our Contact Centre, you'll be responsible for delivering exceptional customer service and empathy to inbound calls from customers addressing enquiries about superannuation, investments, and pensions. You'll simplify intricate information for our members in a manner that's easy for them to comprehend.
You'll be the primary point of contact, using your communication and active listening skills to ensure a seamless and professional exchange with customers. Your ability to skillfully utilise our knowledge library and website to source vital information will be essential in identifying and elevating issues for comprehensive investigation and resolution.
We're looking for someone who thrives in fast-paced, results-orientated environments, finding fulfillment in such settings. You'll possess excellent communication skills, be open to coaching and feedback, and foster continuous improvement and growth.
What We OfferAt Colonial First State, you'll be working among the best in the wealth management industry. Our team is dedicated to creating a thriving environment where individuals can flourish. We believe that success is built upon strong teams and we're committed to celebrating uniqueness, championing individuality, and supporting a diverse and inclusive workforce.
We offer a range of benefits, including access to CFS Employer Super, support with financial services, and access to 24/7 confidential support covering safety, medical and mental health services. You'll also receive additional leave days to celebrate your birthday and focus on your wellbeing or celebrate a special event.
Our company is committed to creating a workplace that values diversity and inclusion. We believe that when you can truly be yourself, you can unlock your full potential.
About UsColonial First State is a leading provider of retirement and investment savings solutions. Our vision is to become Australia's first choice for retirement and investment savings. We're committed to creating a positive impact on our customers' lives and enhancing their experience.
We're a team of dedicated professionals who are passionate about helping Australians achieve their financial freedom. Join us in making a difference and shaping the future of retirement and investment savings.
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