SMB Growth Strategist

2 weeks ago

Melbourne, Victoria, Australia Zendesk Full time

Transforming SMB Sales

We're seeking a seasoned SMB Account Executive to spearhead revenue growth, drive customer satisfaction, and foster long-term relationships with our valued clients.

About the Role:

  • Drive top-line revenue growth by acquiring new customers and developing strategies for account expansion.
  • Manage and nurture customer relationships ensuring high satisfaction and retention levels.
  • Proactively identify and pursue opportunities to cross-sell additional products and services to existing customers to optimize account revenue and profitability.
  • Utilize data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies.
  • Understand and convey the benefits of Zendesk products, aligning them with customers' business objectives to ensure customer satisfaction and product expansion.
  • Lead competitive sales cycles utilizing strong communication skills and value selling to articulate compelling business cases.
  • Consistently develop a robust pipeline of qualified opportunities accurately tracking details and sales stages in Salesforce.
  • Provide accurate weekly, monthly, and quarterly forecasts, and exceed quarterly and annual revenue goals.
  • Collaborate with internal teams to enhance sales strategies and streamline sales execution.
  • Exceed weekly and monthly activity and pipeline KPIs.

Your Background:

  • Bachelor's degree or equivalent experience required.
  • At least 2 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets.
  • Experience in managing and expanding customer relationships at various levels.
  • Strong presentation, negotiation, and deal-closing skills.
  • Strong account research, prospecting, and customer outreach skills.
  • An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth.
  • Knowledge of industry trends and the ability to build relationships with key decision makers.
  • Outstanding organizational and multi-tasking skills with the ability to handle high volumes of opportunities simultaneously.
  • Experience creating and leveraging territory plans.
  • Familiarity with key sales tools such as Salesforce, Outreach, and Clari.

Compensation & Benefits:

The estimated salary for this role is $80,000 - $120,000 per year, depending on experience. At Zendesk, we offer a hybrid work model that allows you to balance remote and in-office work, a comprehensive benefits package, and opportunities for growth and development.

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