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Operations Supervisor

3 weeks ago

Newcastle West, Limerick, Australia beBeeResponsibility Full time
Assistant Duty Manager Position

Wests are seeking a highly motivated Assistant Duty Manager to oversee daily operations. This individual will report to the Duty Managers and work closely with an experienced management team.

This role involves assisting in the operational oversight of the club's services and facilities, ensuring staff provide outstanding customer service to valued members and guests.

  • Assist in the day-to-day operations of all aspects of the club.
  • Communicate with Duty Managers and management team to discuss daily club operations.
  • Monitor cash flow, verifying floats, operating, reconciling, and balancing tills.
  • Coordinate employee movements and breaks.
  • Monitor service and open/close procedures for all areas and sections.
  • Provide training, direction, mentoring, and supervision to all staff.
  • Respond to all customer enquiries and/or concerns in a friendly and efficient manner.

The successful candidate will possess previous experience as a Duty Manager, Assistant Duty Manager, Relief Duty Manager or Supervisor, preferably in a similar club environment. They will have extensive knowledge of licence and regulations, a demonstrated commitment to service excellence, strong emotional intelligence, and the ability to inspire and get the best out of people.

This is a full-time opportunity requiring availability across a 7-day rotating roster. As part of Wests Group recruitment and assessment process, all candidates progressing to the next stage will be required to complete relevant due diligence and probity checks specific to the role.

Benefits include above-award wages, paid overtime, and penalty rates for weekends and public holidays, well-being leave, first nations cultural leave, flexible work options, paid parental leave, paid traineeships, and leadership development courses.

As an employee of Wests Group, you will gain access to various perks and benefits that enhance your lifestyle and career. We welcome candidates from diverse backgrounds to create a work environment where employee differences are valued.