Professional Claims Advisor
2 weeks ago
We are seeking a Claims Officer to join our team at QBE Insurance. In this role, you will be responsible for delivering superior claims service to customers in Accident and Health and Consumer Credit Insurance classes.
About the Position
- Manage Accident & Health claims from start to finish, ensuring timely and effective outcomes.
- Collaborate with Brokers, medical professionals, and assessors to deliver high-quality claims support.
- Help clients through their recovery journey, supporting their return to work and wellbeing.
- Provide exceptional customer service at every stage of the claims process.
About You
- A minimum of 1 year's experience in a case management role within insurance is required.
- Previous experience within accident and health is highly advantageous but not essential.
- A strong focus on customer service with the ability to build rapport over the phone and handle varying customer expectations and demands.
- A highly empathetic approach to dealing with customers, possessing the ability to be friendly yet professional.
About Us
- We believe this is our moment – what if it was yours too?
- At QBE, we're building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
- We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.
Benefits Package
- 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance.
- Life Leave, supporting the life events we all experience, leaving your annual leave for rest.
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.
- 18 weeks' gender-equal flexible leave for all new parents, including paid super.
- Voluntary super contributions and company matching.
Rewards & Recognition
- We value our employee's experience with us and are proud to have been recognised for the following awards.
Application Details
- This role requires a full-time commitment, with an estimated minimum annual salary of 60000 AUD and an estimated maximum annual salary of 90000 AUD, paid in Australian Dollars.
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