Account Growth Specialist
1 week ago
Genuity seeks an experienced Account Manager to join our team at our Brisbane City Office. As a key member of our commercial energy solutions team, you will be responsible for building and maintaining relationships with our large commercial & industrial customers.
This is a highly collaborative role that requires strong communication and relationship-building skills, with the ability to work effectively across multiple teams, including finance, trading, and risk.
The ideal candidate will have a challenger mindset and a winning attitude, with a proven track record of delivering high-quality service to customers and driving business growth.
This role is part-time, 3-4 days per week, with the opportunity for flexible hours. If you're passionate about energy and customer-centricity, we encourage you to apply.
Main Responsibilities:- Business Development: Identify new business opportunities and drive growth through strategic partnerships and relationship-building
- Contract Management: Oversee contract management processes to ensure effective customer engagement and timely completion of contracts
- Customer Proposal Development: Develop tailored proposals to meet customer needs and preferences
- Customer Health Check Monitoring: Regularly assess customer health and develop strategies to improve customer satisfaction and retention
- Customer Support: Provide exceptional support to customers, addressing their queries and resolving issues promptly and efficiently
- Reporting: Maintain accurate records and generate reports on customer interactions and sales performance
- Minimum 2 years' experience in account management within the energy or related industry
- Bachelor's degree or equivalent in Business Administration desirable
- Strong analytical and problem-solving skills, with a focus on delivering results-driven solutions
- Excellent written and verbal communication skills, with proficiency in report writing and computer software
- Ability to prioritize tasks and manage time effectively, achieving goals within deadlines
- Strong interpersonal skills to build rapport with customers and stakeholders throughout the business
- Self-motivated and sound decision-making skills, with a commitment to continuous learning and professional development
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