Operations Systems Lead

3 weeks ago

Macquarie Park, Australia Singtel Group Full time

Operations Systems Lead

At Optus, we're seeking an experienced Operations Systems Lead to join our team. As a key member of our operations team, you'll play a pivotal role in delivering a major upgrade to one of our largest core platforms.

Your Role:

As the Operations Lead, you'll be responsible for leading the SRE team to ensure operational stability for the application, ensuring adequate observability is in place with the right alerting. You'll also lead the integration and delivery of the upgraded core platform, ensuring it meets all technical specifications and operational standards.

Key Responsibilities:

  • Operations Leadership: Lead the SRE team to ensure operational stability for the application, ensuring adequate observability is in place with the right alerting.
  • Platform Delivery: Lead the integration and delivery of the upgraded core platform, ensuring it meets all technical specifications and operational standards.
  • Operational Excellence: Oversee the transition from project delivery to operations, ensuring the platform is fully operational and supported by robust processes.
  • AWS Expertise: Apply your deep understanding of AWS to guide the platform's architecture and ensure it aligns with best practices and Optus' strategic goals.
  • Team Leadership: Manage and mentor a diverse team, both onshore and offshore, to ensure they are equipped to support the platform post-delivery.
  • Stakeholder Engagement: Collaborate with key business units to ensure the platform meets current and future needs, acting as the main point of contact for escalations and inquiries.
  • Continuous Improvement: Drive ongoing optimization of the platform, implementing automation and monitoring solutions to enhance performance and reliability.
  • Financial Oversight: Manage the operational budget, ensuring that expenditures align with the capital plan and that any risks are identified and mitigated early.
  • Compliance & Governance: Ensure that all operations adhere to Optus' policies and regulatory requirements, maintaining the highest standards of compliance.

What We're Looking For:

  • Technical Expertise: Strong AWS knowledge with a focus on designing and managing large-scale, enterprise-level platforms.
  • Operational Savvy: Proven experience in managing post-delivery operations, ensuring platforms are reliable, efficient, and meet SLAs.
  • Engineering Mindset: Ability to oversee the technical delivery of a platform, ensuring it meets all engineering standards and operational requirements.
  • People Skills: A collaborative leader who can motivate and manage a diverse team, ensuring they are aligned with Optus' goals and values.
  • Problem-Solving: Strong analytical skills to identify and resolve issues, with the ability to drive outcomes through collaboration and leadership.
  • Vendor Management: Experience in managing external partners, ensuring they deliver high-quality services and adhere to contractual KPIs.

Perks and Benefits:

  • 3 days in the office, 2 days remote – with flexible hours to suit.
  • Inclusive paid parental leave, up to 14 weeks for the primary caregiver.
  • All Optus employees have access to resources, webinars, and support via the 'Parents at Work portal.'
  • Own your own growth by accessing an extensive online and facilitator-led learning catalogue – even earn a MBA micro-credential via OptusU (University).
  • Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, and Yarn Network.
  • Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office.
  • Easy travel options to Sydney Campus: Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

At Optus, we have an ambitious goal to be Australia's most loved everyday brand. Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.

Intrigued but don't tick every box? We are building our AI capabilities and value diverse perspectives. If you're driven to join us on this journey, apply now – your passion matters more than a perfect match.

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural, and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au along with your preferred method of contact and we will be in touch.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.

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