Marketing and Customer Experience Manager

7 days ago


Melbourne, Victoria, Australia Transurban Full time

Job Summary:

We are seeking a Marketing Campaign Specialist to join our Marketing team at Transurban, one of the world's largest toll-road operators. In this role, you will contribute to lasting and positive changes that shape the future of our cities and communities.

About the Role:

You will be responsible for managing end-to-end delivery of marketing campaigns, competitions, and tactical activities to support project initiatives and road opening. This includes delivering customer acquisition activities to drive account growth, supporting the Marketing & Communications Project Manager in strategy development, and bringing the customer value proposition to life across multiple touch points.

Key Responsibilities:

  • Manage media buying agency to ensure paid media activity aligns with campaign strategy and is delivered within budget
  • Develop data-led dashboards to track and report performance during and post-campaign period
  • Coordinate customer events, conferences, partnerships, and sponsorships
  • Work closely with internal stakeholders and external agencies to deliver on campaign objectives

Requirements:

  • Undergraduate degree in Marketing, Communications or related field
  • At least 5 years' experience in marketing, preferably within a Marketing or Customer Communications team
  • Proven record of delivering successful end-to-end campaigns across owned and paid channels
  • Strong project management and time management skills
  • Exceptional writing, verbal, and interpersonal skills

Preferred Qualifications:

  • Consumer-related industry experience
  • B2B marketing experience
  • Event management experience

What We Offer:

  • A competitive salary of $80,000 - $110,000 per annum
  • A range of flexible working options, including the option to purchase an additional six weeks of leave each year
  • 16 weeks paid parental leave, with no waiting period
  • Learning and development opportunities
  • Health and wellbeing support
  • Share offers and insurance benefits
  • Social activities and community give-back programs

About Us:

We are a leading provider of toll roads in Australia and North America, committed to creating frictionless experiences for our customers. We offer a dynamic and supportive work environment, where everyone belongs. We welcome applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability.



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