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Senior Product Designer

1 month ago

Melbourne, Victoria, Australia RACV Full time

About the Opportunity

We are seeking a Senior Product Designer to join our Digital and Digital Products team at RACV. As a key member of our team, you will help deliver complex and strategic design initiatives that delight our customers and enable digitisation of RACV products and services.

Key Responsibilities

  • Design product concepts and features that balance customer and business benefits and objectives
  • Scope and conduct both qualitative and quantitative research to understand/validate the customer problem or hypothesis
  • Contribute to the design strategy for digital products, ensuring alignment with overall business goals and customer needs
  • Identify key design initiatives that will have the greatest impact on user experience and business value
  • Lead and contribute to design projects, keeping to timelines and managing stakeholder expectations
  • Use strong storytelling skills to help ensure that design considerations are integrated into decision-making processes
  • Collaborate with development and product teams to solve problems, define solutions and ensure feasibility of future design and development

Requirements

  • Bachelor's degree in design, Psychology, Social Science, Entrepreneurship or Business
  • 5+ years of experience in digital product design
  • Strong portfolio demonstrating expertise in designing and delivering successful digital products across various platforms and digitising analog products
  • Experience working in agile or lean environment
  • Understanding and application of HCD, best practice customer experience, usability and accessibility standards

What We Offer

  • Our flexible and informal work environment which helps bring balance between work and home
  • Generous discounts on home and car insurance policies and RACV roadside care
  • Club Membership and great discounts across all RACV resorts
  • Discounts from corporate partners that are updated monthly

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