
Customer Service Representative
1 day ago
Customer Experience Specialist Opportunity
We are seeking an experienced and passionate Customer Service Professional to join our team in a dynamic role. As the first point of contact for customers, you will be responsible for delivering exceptional service and ensuring a positive experience.
Key Responsibilities:
- Face-to-face customer interactions and providing support via multiple channels
- Answering customer inquiries and resolving issues in a timely manner
- Providing administrative support to the manager and contributing to the smooth operation of daily tasks
- Communicating effectively with customers regarding delivery lead times and scheduling repair bookings
- Undertaking vehicle inspections and identifying suitable resolutions for customer concerns
- Issuing invoices and raising job authorities as required
Requirements:
- Excellent communication and interpersonal skills
- Strong problem-solving and time management abilities
- A current driver's license and ability to work in a fast-paced environment
- Intermediate to advanced Microsoft Office skills and ability to adapt to new technology
Benefits:
- Supportive and collaborative team environment
- Growth and development opportunities
- Competitive remuneration package
- Reward and recognition programs
About Us:
- We value professionalism, integrity, and a commitment to excellence
- Our company is dedicated to providing outstanding customer service and exceeding expectations
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