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Executive Director of Operations
1 week ago
About Us:
We are a leading beauty service provider with over 80 stores across Australia and New Zealand, specializing in affordable beauty services such as threading, waxing, tinting, eyelash extensions, and facials. Our commitment to exceptional customer service and ethical business practices has established us as a trusted name in the industry.
Job Summary:
We are seeking an experienced Executive Director of Operations to oversee the operations of our 80 stores. The successful candidate will be responsible for ensuring operational excellence and alignment with strategic goals.
Responsibilities:
- Operational Leadership: Manage daily operations to ensure efficiency and compliance with industry standards.
- Policy Development: Develop operational policies and procedures to enhance performance.
- Team Management: Lead a team of Operations Managers to foster excellence and accountability.
- Strategic Planning: Collaborate with CEO to develop strategic initiatives aligned with company goals.
- Financial Oversight: Oversee budgets and reporting, ensuring fiscal responsibility.
- Customer Experience: Implement best practices for enhancing customer satisfaction.
- Risk Management: Identify operational risks and develop mitigation strategies.
Qualifications:
- Proven experience in executive leadership role
- Strong leadership skills
- Excellent communication and financial management abilities
- Bachelor's degree in Business Administration; MBA preferred
