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Customer Service Representative

1 week ago

Sydney, New South Wales, Australia Equifax, Inc. Full time

At Equifax, Inc., we are committed to delivering exceptional customer service and support. As a Business Contact Center Representative, you will play a crucial role in ensuring our customers receive the best possible experience.

The ideal candidate will possess strong communication skills, both written and oral, with the ability to display tact, diplomacy, and confidentiality. Computer literacy is also essential, as well as experience working within SLAs/KPIs.

You will be responsible for providing inbound and outbound support to our customers, responding to queries in a timely manner, and handling complaints in a professional manner. Additionally, you will work closely with other teams to escalate and resolve complex issues.