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Front Desk Representative

1 week ago

Gold Coast, Queensland, Australia Hyde Johannesburg Rosebank Full time
Company Overview:
Mondrian is a pioneering brand in the hospitality industry, known for its innovative approach to luxury travel. With its commitment to delivering exceptional guest experiences, Mondrian has become a benchmark for hotels worldwide.

Job Description:
The Guest Service Agent plays a vital role in ensuring that every guest interaction is seamless and enjoyable. From check-in to check-out, this individual will be responsible for managing guest experiences with efficiency, enthusiasm, and professionalism.

Main Responsibilities:
  • Greet and welcome guests with a warm, professional demeanor, ensuring a smooth and efficient check-in and check-out process.
  • Operate the hotel's Property Management System (PMS) to process reservations, cancellations, and modifications, and ensure accurate data entry and financial processing.
  • Address guest inquiries and requests in a timely and courteous manner, ensuring their needs are met or directing them to the appropriate departments.
  • Handle guest billing, payments, and account management, including processing cash, credit, and other payment types. Resolve any billing discrepancies and ensure accurate folio balances.
  • Ensure compliance with all front office standard operating procedures (SOPs) and hotel policies, maintaining consistency in service delivery, guest interactions, and operational tasks to meet the hotel standards.