Financial Services Director

4 days ago

Sydney, New South Wales, Australia SAP Fioneer Full time
About the Role

We are seeking a highly skilled and experienced Financial Services Director to join our team at SAP Fioneer. As a key member of our organization, you will be responsible for delivering exceptional customer service and ensuring the satisfaction of our clients.

In this role, you will serve as the primary point of contact for customers, providing guidance and support to help them achieve their goals. You will work closely with customers to safeguard and optimize their investments in SAP Fioneer services and support.

You will be responsible for ensuring quality services that meet customer needs and resolving complex and critical situations throughout the customer lifecycle. This includes monitoring progress and availability of service and support teams, helping determine priorities, and managing challenging customer situations.

Key Responsibilities
  • Primary Contact for the customer including point of escalation
  • Understand the customer business, goals, and challenges in order to guide resolution and provide quality support and services
  • Ensure contractual obligations fulfillment with your customer including Service Level Agreements, customer satisfaction, and process efficiency within service delivery
  • Monitoring progress and availability service and support team, helping determine priorities, managing challenging customer situations
  • Mange proactive delivery of service plan and reactive support requests
  • Drives end-to-end customer engagement including commercial responsibilities (costs and profitability), customer expectations, customer reporting, and invoicing
  • Protect and grow engagement scope, identify cross- and up-sell opportunities
Requirements
  • Strong experience in support processes, compliance, and project management, especially in supporting production environments
  • Strong experience in stakeholder management at all levels delivering clear status on service delivery and efficiency
  • Strong experience in SAP Banking environment including Cloud Delivery Models would be an advantage
  • Confident and impactful communicator and manager of senior stakeholders, both written and verbal, able to clearly explain the program to non-technical and technical audiences
  • Experience planning and coordinating technology resources balanced against operational needs
  • Open-minded, innovative thinker and adaptable to changes, enjoying working in agile environment
Salary Range

The estimated salary range for this position is between $120,000 and $180,000 per year, depending on experience and qualifications.

Benefits

As a member of our team, you will have the opportunity to collaborate with some of the brightest minds in the industry on an incredibly ambitious project to shape the ever-evolving financial sector. This is an environment where you can have it all - the agility, enthusiasm, and dynamism of a start-up, combined with the established expertise, solid market presence, and extensive customer network of a more established organization.

You will benefit from a flexible work environment that encourages creativity and innovation, allowing you to bring new ideas to the table and challenge the status quo. You will become part of a diverse and global team that we are proud of and are constantly growing and reinventing.

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