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Innovative Solutions Architect

2 weeks ago

Sydney, New South Wales, Australia beBeeService Full time $120,000 - $154,000
Job Title

Transform Business Processes with Innovative Solutions

We're seeking a ServiceNow Customer & Industry Workflows Specialist Solution Consultant to drive customer success by delivering innovative solutions to complex business challenges. This role involves working closely with clients to understand their needs, recommend solutions, and ensure satisfaction.

  • Conduct discovery workshops with telecommunications providers, MVNOs, and converged service operators across Australia and New Zealand to understand industry-specific needs and recommend suitable ServiceNow solutions.
  • Deliver product demonstrations showcasing how ServiceNow's Customer & Industry Workflows accelerate telco transformation.
  • Build trusted relationships with ANZ telco customers and ecosystem partners to foster collaboration and account growth.
  • Guide strategic initiatives like customer journey mapping, zero-touch service operations, and AI-driven experience improvements, aligning with measurable business outcomes.
  • Provide feedback to product management on telco-specific requirements.
  • Share best practices and artefacts with other Solution Consultants to improve team capability.
  • Stay informed on telecommunications trends and ServiceNow's differentiation in the vertical.

This is an exciting opportunity for those with expertise integrating AI into workflows and decision-making processes, deep telecommunications industry knowledge, and strong technical skills in cloud solutions and integrations.

What We're Looking For
  • Expertise integrating AI into workflows and decision-making processes.
  • Deep telecommunications industry knowledge.
  • Strong technical skills in cloud solutions and integrations.

Becoming part of a high-performing team and making a lasting impact at ServiceNow can be yours if you apply now.