Customer Service Representative

1 month ago


Mitchell, Australia 4WD SUPACENTRE Full time
About 4WD Supacentre

We are a family-owned and operated retail business that specialises in outdoor recreation and lifestyle products. Our mission is to provide exceptional customer service and support to our customers.

Job Summary

We are seeking a motivated and customer-oriented Customer Service Officer to join our team on a full-time basis. As a Customer Service Officer, you will be responsible for providing excellent customer service, answering enquiries, and resolving customer complaints in a timely and professional manner.

Key Responsibilities
  • Answering customer enquiries and resolving issues in a timely and professional manner
  • Providing excellent customer service and support to our customers
  • Working with our sales and claims teams to collect and manage sales
  • Managing a diverse range of customers and de-escalating conflict situations
  • Working alone and as part of a team to achieve business objectives
Requirements
  • Previous experience in a call centre environment or other customer-oriented environments
  • Strong communication skills and ability to interact with customers
  • Computer literacy skills required
  • Ability to work alone and as part of a team
  • Current Australian work rights – Temporary Visa with Work Rights are accepted
What We Offer
  • Ample opportunities for career development
  • Significant staff discounts across all our products
  • A vibrant team culture underpinned by values that are truly lived every day
  • Free onsite parking


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