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IT Support Specialist

1 month ago


Brisbane, Queensland, Australia Auto Parts Group Full time
About Auto Parts Group

Auto Parts Group (APG) is a leading independent supplier of genuine and aftermarket replacement parts for the automotive repair industry. We strive to deliver exceptional customer experiences and prioritize operational excellence in a supportive and engaging team environment.

Job Summary

We are seeking a skilled IT Desktop Support Officer to join our APG Head Office team in Virginia, QLD. This role is responsible for providing exceptional support across the APG team, ensuring seamless IT operations and excellent customer service.

Key Responsibilities
  • Log, monitor, and resolve support requests from end-users
  • Provide desktop support to staff, ensuring efficient and effective IT services
  • Manage the onboarding and offboarding process, ensuring a smooth transition for new and departing employees
  • Support remote workers by troubleshooting VPN, connectivity, and other technical issues
  • Maintain documentation of IT systems, procedures, and solutions
  • Maintain and manage all IT assets and their records
Requirements
  • Experience working in an IT Support Role with multiple disciplines
  • Ability to manage multiple tasks and prioritize effectively
  • Skilled in the use of Jira for IT Service Management
  • Experience in Active Directory (Users, Groups, Policy)
  • Strong problem-solving skills and ability to work independently
  • Experience with asset management & tracking within a corporate environment
  • Experience supporting office & store printer functionality
  • Experience in M365 service management (Email, Teams & Office Apps)
  • Excellent knowledge of Windows 11 Operating system & corporate applications
  • Excellent Communication Skills and customer service skills
What We Offer
  • APG Me Day: A paid, planned day for our team to use for whatever they want
  • Paid Parental Leave: Newly introduced paid parental leave for all permanent employees
  • Training: Full training and ongoing support will be provided with all necessary business resources, tools, and technology
  • Business perks: Access to exclusive discounts and vouchers with leading retailers
  • Events: Regular team catch-ups, including monthly get-togethers and local awards and Annual Awards
  • Wellbeing: Employee Assistance Program (EAP) providing access to free, confidential counselling
  • Diversity: A diverse group of talented people in our business from all ages, nationalities, abilities, and cultures
  • Security: A 30-year history of business growth and stability