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Service Manager WA Full-time
2 months ago
Job Summary
We are seeking a highly skilled and experienced Service Manager to join our team at Bosch Rexroth. As a Service Manager, you will be responsible for planning, coordinating, and controlling the activities of the Service team to maintain customer satisfaction and meet organizational and operational targets.
Key Responsibilities
- Develop and implement strategies to drive service sales and growth, including visiting customers and selling service products such as maintenance contracts.
- Ensure that all relevant licenses, tickets, and inductions are up to date and that employee training is current.
- Supervise employees, contractors, and visitors as required from a health, safety, and environmental (HSE) and quality perspective.
- Develop and implement quality initiatives to improve lead time, reduce non-conformance reports (NCRs), and enhance customer feedback.
- Ensure that all service operations are conducted in a safe and efficient manner, with a focus on quality and customer satisfaction.
- Develop and implement plans for future growth, resource allocation, and personnel development.
Requirements
- Relevant trade or tertiary qualifications.
- Experience managing a service workshop and team.
- Ability to travel and be flexible with work hours.
What We Offer
- A challenging and rewarding position with a market-leading company.
- A tool of trade vehicle and fuel card.
- Social events and team-building opportunities.
- Staff discounts on Bosch and affiliated-brand products.
- An employee assistance program.