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AO3 Maintenance Support Officer

2 months ago

Cairns, Queensland, Australia Precruitment Full time

About the Role

We are seeking a highly skilled AO3 Maintenance Support Officer to join our team at Precruitment. As a key member of our team, you will be responsible for providing exceptional customer service to our clients in a call center environment.

Key Responsibilities

  • Providing responsive maintenance services for government assets
  • Answering and making customer calls to address their maintenance needs
  • Engaging with callers to confirm or clarify information and resolving customer issues
  • Building relationships with customers and contractors
  • Utilizing software, databases, scripts, and tools to manage customer interactions
  • Meeting or exceeding call center metrics
  • Providing consistent customer service

About Us

Precruitment is a leading recruitment consultancy in Regional Queensland, specializing in permanent and temporary roles. We have a strong focus on administration and professional talent, and we are selected suppliers to local businesses, Queensland Government, Government Owned Corporations, and Local Government.