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Service Operations Expert

1 week ago

Brisbane, Queensland, Australia ABB Schweiz AG Full time

Company Overview:

ABB's Service Division partners with customers to improve the availability, reliability, predictability, and sustainability of electrical products and installations. Our extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime, and deliver new levels of operational and sustainable efficiency.

About the Job:

This role contributes to the Electrification Service team in Darra, Queensland. You will be working closely with customers to understand their needs and provide solutions to improve their operations. Your expertise will help ensure customer retention and satisfaction.

Responsibilities:

  1. Delivering quality customer service and executing service work as per customer order and expectation.
  2. Identifying technical issues and providing solutions to customers.
  3. Preparing material lists and ensuring all necessary materials are available for service activities.
  4. Acting as a trainer for field service associates and customers when needed.

Requirements:

  • A valid Electrical license.
  • Minimum 2-4 years of industry experience preferably with Switchgear skills.
  • Computer literacy, familiarity with Microsoft and Windows.
  • Ability to provide excellent customer service and negotiate effectively.