Cyber Threat Protection Specialist
3 weeks ago
The Threat Strategy Manager position at Proofpoint is a technical leadership role that requires expertise in cybersecurity, customer support, and strategic planning. As a Threat Strategy Manager, you will work closely with customers to maximize the value of their Proofpoint products and services, ultimately driving renewals and add-on transactions.
About the RoleThis fast-paced technical role demands interaction with senior-level enterprise customers as well as technical staff within IT and Security organizations. You will independently provide ongoing and proactive technical leadership and support to Proofpoint's strategic customers with minimal direction.
Your Key Responsibilities- Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed.
- Meet regularly with clients to review support interactions, system status, key issues, emerging threats, and how to combat them using Proofpoint products and services.
- Develop a deep understanding of customers' business and operational needs.
- Maintain a deep practical technical knowledge of Proofpoint's integration within the customer's environment, including network, security, systems administration, and messaging management.
- Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint's solutions.
- Provide proactive recommendations that protect customers' information assets, leveraging the Proofpoint product suite.
- Identify and prioritize short-term and long-term goals.
- Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team.
- Plan, document, and identify risks and challenges for production changes that span multiple services or technologies.
- Monitor customer satisfaction levels and escalate customer concerns as necessary.
To be successful in this role, you will need:
- 3+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas.
- Managed security or consultancy experience is required.
- Knowledge of data communication concepts and technologies, specifically email and networking.
- Ability to develop innovative ways to leverage existing data and correlate customer data with other sets available at Proofpoint.
- Working knowledge of Windows, Active Directory, and Microsoft Exchange.
- A history of successfully motivating and inspiring coworkers and ensuring they work efficiently and effectively.
- Ability to effectively work in a team environment as well as independently.
- Proactive and outstanding verbal and written communication skills.
- Relevant experience with Proofpoint products and understand threat protection.
- A deep understanding and up-to-date handle on the evolving threat landscape, giving briefings to customers, prospects, and internal groups to spread threat intelligence landscape awareness.
- Background in security, especially around threat actor tactics, techniques, and procedures.
$120,000 - $180,000 per year.
Why Proofpoint?Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team.
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