Quality Assurance Specialist

2 days ago

Canberra, ACT, Australia Toora Women Inc Full time
About the Role

Toora Women Inc is a leading not-for-profit organisation delivering gender-specific services to women in the ACT and surrounding areas since 1982. Our mission is to provide safe, respectful support for all women impacted by domestic and family violence, homelessness, the criminal justice system, and/or alcohol and drug dependency.

Key Responsibilities
  • Develop, implement, review, and report on robust and effective case management and client outcome practices within Toora.
  • Provide expertise and advice to employees, the Management Team, and other internal and external stakeholders.
  • Work closely with the Service Directors and Managers, the Clinical Governance Committee, and the Director of Service Excellence.
Requirements
  • A tertiary qualification and relevant experience in a related field.
  • Knowledge of legislative frameworks, including acts, regulations, and case management theories and methodologies that guide practice principles.
  • Experience in the use of client outcome measurement tools, such as Outcome Stars.
  • Experience in providing professional advice on case management and client outcomes through case reviews, mentoring, and coaching.
  • Demonstrated capacity to work in a person-centred, trauma-informed environment.
  • Ability to analyse complex problems and resolve matters that demonstrate reflective practice.
  • Demonstrated ability to work well in a team environment and achieve organisational and team values, goals, and objectives while acting confidentially and professionally.
  • High-level administrative skills, including knowledge and experience in the preparation of written reports and policy development.
  • Well-developed communication skills, including negotiation, conflict resolution, problem-solving skills, and the capacity to build and maintain positive relationships.
  • Experience working in the homelessness and/or Alcohol and Other Drug sectors.
  • An understanding of client complexities within the community service sector, particularly in homelessness and Alcohol and Other Drug sectors.
  • Working knowledge and understanding of the application of the Case Management standards, Clinical Governance standards, or QIC Health and Community Standards.
Preferred Qualifications
  • Aboriginal, Torres Strait Islander, and CARM women are encouraged to apply.

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