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Culture Amp Customer Success Lead

2 weeks ago


Sydney, New South Wales, Australia Culture Amp Full time

About the Company

Culture Amp is a leading provider of employee feedback and performance management solutions. We empower our employees to be the heartbeat of success, fostering a work environment that truly cares for and develops its people, creating lasting positive impact.

Our Culture

  • We believe in diversity, equity, and inclusion
  • We offer a competitive compensation package and excellent benefits
  • We provide opportunities for growth and development
  • We foster a collaborative and supportive work environment

About the Role

This Customer Success Manager, Commercial role offers a chance to join a dynamic team that drives customer success and growth. You will partner with Commercial customers to advance their employee feedback and performance strategy, working closely with Account Managers and Renewals Managers to secure renewals and expansions.

Key Responsibilities

  • Partner with Commercial customers (100-1000 employees) to drive strategic value and customer success
  • Meet with CPOs, Heads of People, and CEOs to have strategic customer conversations
  • Enable customers in using the platform and the domain of people and culture
  • Manage a large book of business and have effective conversations to help customers take the best path to success
  • Nurture and track renewal success and customer value in the CRM
  • Contribute to continuous improvement activities that help Culture Amp and the Customer Success profession grow