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ICT Operations Support Specialist
2 months ago
We are seeking an ICT Operations Support Analyst to provide critical support in a 24/7 ICT operational environment. This role is essential in maintaining service delivery and ensuring seamless operations within the technology services branch.
Key Responsibilities- Handle incoming enquiries and system faults through service channels.
- Communicate with customers, document issues, and provide solutions or workarounds.
- Collaborate with support staff and escalate unresolved issues to ensure timely resolutions.
- Participate in developing knowledge articles and standard operating procedures.
- Conduct tasks such as data transfers and account management according to policy.
- Solid understanding of service management frameworks such as ITIL.
- Strong technical knowledge and troubleshooting skills.
- Experience with Microsoft Active Directory and Windows technologies.
- Familiarity with Red Hat Enterprise or other UNIX/Linux systems (desirable).
- Great customer service skills and the ability to handle incident reports.
- Previous experience in administrative tasks, such as staff rostering.
Compas Pty Ltd is a Canberra-based wholly Australian-owned, medium-sized Information Technology Services Company since 1987. We specialise in the provision of permanent, contract, and temporary recruitment services.
