Customer Complaints Specialist

Resolving Customer Disputes with CareWe are looking for a skilled Dispute Resolution Specialist to help us resolve customer complaints and disputes efficiently and effectively. As a critical member of our team, you'll contribute to better decision making across all aspects of Customer and Operations.Your Key Responsibilities:* Resolve customer internal and...

We are looking for a talented individual with excellent analytical and problem-solving skills to join our team as a Customer Resolution Specialist. The role involves handling complex customer complaints and working closely with internal teams to resolve issues.Responsibilities:Escalate complex or high-risk complaints when required and follow up until...

Customer Complaint Resolution SpecialistAs a Customer Complaint Resolution Specialist, you will be responsible for managing and resolving complex customer complaints. You will work closely with senior managers and directors to ensure timely, effective resolutions and improvements to service.Responsibilities include:• Triage and coordination of complex...

In this Customer Resolution Specialist role, you will be responsible for managing customer complaints, resolving issues proactively, and building trust and brand loyalty.Main Responsibilities:Resolve customer complaints in a timely and effective manner.Engage with customers empathetically, addressing FDV-affected and vulnerable customers' needs.Collaborate...

Complaints Resolution SpecialistAs a Complaints Resolution Specialist, you will play a pivotal role in managing and resolving customer complaints. This involves leading triage and coordination of complex complaints, investigating complaint causes, and collaborating across the organisation to recommend improvements.Key Responsibilities:Lead triage and...

Dispute Resolution and Complaint ManagementWe are seeking an experienced Dispute Resolution Specialist to join our team. In this role, you will be responsible for managing and resolving complaints referred to our IDR process or lodged with EDR schemes like AFCA. This requires a high level of professionalism, excellent communication skills, and the ability to...

Customer Experience SpecialistWe are seeking a highly skilled Customer Experience Specialist to join our team. In this role, you will work closely with customers and internal teams to address customer complaints made directly to our organization. Your primary objective will be to resolve these complaints fairly and efficiently while maintaining strong...

Make a Bigger ImpactAIG is reimagining the way we help customers manage risk.We are seeking a Customer Relations Manager to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.Your RoleYou will lead a team of customer service specialists while collaborating with various departments to...

Complaint Resolution SpecialistThis is an exciting opportunity to leverage your analytical and problem-solving skills to drive customer satisfaction in a dynamic environment. As a Complaint Resolution Specialist, you will be responsible for managing complaints lodged through external dispute resolution bodies or tribunals, working closely with internal and...

Customer Complaints Manager, Pacific - AIGThis role is based in Melbourne, VIC, AU, with AIG, a global leader in insurance solutions. We are seeking a mid-level Customer Complaints Manager to oversee complaint resolution across our Pacific operations.About the RoleAs a Customer Complaints Manager, you will lead a team of customer service specialists,...