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Customer Service Representative with Multilingual Skills
2 months ago
We are seeking a highly skilled Customer Service Representative to join our team at Capgemini. As a key member of our Business Services unit, you will be responsible for providing exceptional customer service to our international clients.
Key Responsibilities- Client Communication: You will be the primary point of contact for clients, responding to their inquiries and resolving any issues in a timely and professional manner.
- Account Management: You will be responsible for monitoring client accounts, identifying areas for improvement, and implementing solutions to drive business growth.
- Problem-Solving: You will work closely with clients to understand their needs and develop effective solutions to meet their requirements.
- Reporting and Analysis: You will provide regular reports on client activity and account status, analyzing data to identify trends and areas for improvement.
- Language Skills: You must have excellent communication skills in English and fluency in one or more additional languages, including German, French, Hungarian, Slovenian, Italian, or Dutch.
- Communication and Interpersonal Skills: You must have strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
- Analytical and Problem-Solving Skills: You must have high analytical and problem-solving skills, with the ability to think critically and develop effective solutions.
- Technical Skills: You must have basic knowledge of MS Office programs and be proficient in using technology to manage client relationships.
- Opportunities for Growth: We offer a range of training and development opportunities to help you grow your career and develop new skills.
- Collaborative Environment: You will be part of a dynamic and collaborative team, working closely with colleagues to achieve business objectives.
- Recognition and Rewards: We recognize and reward outstanding performance, with opportunities for bonuses and career advancement.
- Work-Life Balance: We offer a range of benefits to support your work-life balance, including flexible working arrangements and access to employee assistance programs.
Capgemini is a global leader in consulting, technology, and outsourcing services. We help our clients transform and manage their businesses by harnessing the power of technology. Our purpose is to unleash human energy through technology for an inclusive and sustainable future.
We are a responsible and diverse organization, with a strong 55-year heritage and deep industry expertise. We are trusted by our clients to address the entire breadth of their business needs, from strategy and design to operations.
