Customer Experience Specialist

3 days ago


Perth, Western Australia beBeeCustomer Full time

Job Title: Communications Centre Officer

Description:

We are seeking an experienced and customer-focused individual to join our team as a Communications Centre Officer. In this role, you will be responsible for delivering exceptional customer experiences across multiple channels, including social media, chat, email, and calls.

About the Role:

This is a fixed-term, part-time (0.8 FTE) position until July 2026. You will work in a dynamic community inspired by Edith Cowan, a pioneering woman in Australian politics and education. Our team values a high-performing, student-first environment and is inclusive of all staff.

Key Responsibilities:

  • Deliver outstanding customer experiences
  • Provide accurate and timely information
  • Resolve first inquiries efficiently
  • Achieve personal and team targets
  • Represent the university positively and professionally

Required Skills and Qualifications:

  • Experience in a customer-centric contact centre
  • Familiarity with social media and chat inquiries
  • Ability to work towards performance targets
  • Customer-focused mindset and positive attitude

Benefits:

We offer a supportive work environment with flexible arrangements, generous leave, wellbeing initiatives, discounts, and industry-leading superannuation. ECU values diversity and encourages applications from Indigenous Australians and underrepresented groups.

Application Details:

Please submit your resume and a 1-2 page statement addressing the key criteria. Early applications are encouraged.



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