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Senior Insurance Portfolio Manager
3 weeks ago
Insurance Claims Manager
We are seeking a skilled and experienced Insurance Claims Manager to join our team. As a Senior Insurance Case Manager, you will be responsible for managing a portfolio of NSW Workers Compensation insurance claims. Your goal will be to achieve an early and sustainable return to work with reasonable claim costs.
About the Role- You will proactively manage a portfolio of NSW Workers Compensation insurance claims to achieve the optimum outcome.
- Communicate with stakeholders such as workers, employers, doctors, and providers to identify the need for compensation, review coverage, and provide advice.
- Undertake ongoing insurance claim liability and entitlement reviews in relation to weekly payments and medical expenses.
- Assist the worker and employer with the claim process, providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery.
- Monitor, settle, and close out claims within the portfolio.
- Provide a high level of customer service and strive for key stakeholders.
- Complete administration tasks aligned to the management of a portfolio, including processing payments, reviewing documentation received for the claim, sending relevant correspondence, and recording action taken in line with insurance scheme requirements.
- Stay up-to-date with developments in relation to workers' compensation insurance coverage and claims management approach and pass on relevant updates to stakeholders.
- You have experience managing claims in the Australian workers' compensation insurance industry or workers' compensation insurance frameworks overseas.
- You have knowledge of the NSW workers' compensation scheme, legislation, and policies or can quickly acquire the required knowledge.
- You possess a high attention to detail and organisational skills.
- You are resilient and willing to hold complex conversations.
- You want to be part of a team that enjoys working collaboratively and can also work independently.
- You are committed to supporting injured workers with their recovery and return to work.
- You have excellent communication skills, both written and verbal.
- You will receive a full-time role, working Monday to Friday, standard business hours.
- You will receive a competitive salary and superannuation benefits pending experience.
- You will work in a fun and engaging environment, where long-term career progression is valued.