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Customer Service Expert

3 weeks ago

Adelaide, South Australia Consolidated Property Services (Aust) Pty Ltd Full time

About the Role

We are seeking a highly motivated and enthusiastic Guest Service Agent to join our team at the Grosvenor Hotel Adelaide.

As a Guest Service Agent, you will be responsible for delivering exceptional customer service to our guests, ensuring they have a positive and memorable experience with us.

You will work closely with other hotel departments to ensure seamless operations and high levels of guest satisfaction.

 

Responsibilities

  1. Provide outstanding customer service to guests, responding to their needs and requests in a timely and professional manner.
  2. Welcome and greet guests upon arrival, ensuring they feel valued and appreciated.
  3. Process efficient and accurate check-ins, including room assignments and key distribution.
  4. Address and resolve guest complaints and issues in a fair and courteous manner.
  5. Promote the hotel's facilities and amenities, looking for opportunities to enhance a guest's stay through up-selling.