NSW Government Support Advisor
6 days ago
The role of the Customer Service Representative involves providing accurate and efficient information and assistance to customers for various government support, including in times of emergencies and natural disasters.
This position requires a high level of customer service skills, with the ability to provide timely, personalised, high-quality support to customers to determine eligibility for a variety of government services and assistance packages.
The successful candidate will have excellent communication and interpersonal skills, with the ability to work effectively with a variety of information sources from different government agencies.
The Customer Service Representative will be responsible for maintaining accurate information tailored to the individual customer's situation within agreed service level agreements, to ensure positive customer interactions and resolution of issues in a timely and effective manner.
Required Skills and Qualifications- Valid driver's licence
- Ability to travel across NSW, including metropolitan, remote and regional locations
This role offers a dynamic and challenging work environment, with opportunities for professional growth and development.
OthersThe Customer Service Representative will be part of a team that is dedicated to delivering exceptional customer service and making a positive impact on the community.
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