Client Service Delivery Specialist

1 week ago


Newstead, Queensland, Australia Bank of Queensland Full time
About the Role

We are seeking a highly motivated Client Service Delivery Specialist to join our team. As a key member of our Business Banking remit, you will provide exceptional client service in a contact centre environment.

Your primary responsibility will be to respond to client requests and determine customer needs via phone, email, and secure messages. You will also provide financial solutions that add value to our existing clients.

This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities
  • Working closely with Relationship Managers to manage ongoing client relationships and client maintenance
  • Processing real-time operational requests relating to transactions and account administration
  • Delivery of contract documentation upon client request
  • Liaising with the Risk and Compliance Team in accordance with legislative requirements

You will receive comprehensive training to ensure your success in this role. The first 6-8 weeks of full-time hands-on training will equip you with the knowledge and skills necessary to excel in your position.

About Us

Bank of Queensland is a leading Australian bank with a unique purpose: to provide a genuine alternative to traditional financial services for customers and employees.

We offer a dynamic work environment with a range of benefits, including flexible working arrangements, discounted financial products, salary sacrificing options, and more.

About You

To be successful in this role, you will possess the following skills and qualifications:

  • A driven and proactive attitude, with a passion for finance
  • Experience in banking and customer service
  • Strong computer and literacy skills
  • Self-motivated, effective management of workload

We offer an estimated annual salary of $60,000-$80,000 depending on experience, location, and performance.



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