Career Opportunities

5 days ago

Melbourne, Victoria, Australia beBeeFieldService Full time $60,000 - $90,000
Field Service Coordinator Role

This role presents a unique opportunity for individuals seeking a challenging and rewarding career in field service coordination.

Key Responsibilities:

  • Manage outbound calls to schedule service orders with customers and potential clients, ensuring seamless communication and customer satisfaction.
  • Coordinate the workload of service technicians to optimize efficiency, streamline processes, and meet productivity goals.
  • Liaise with customers and clients to provide quotations, address their needs, and build strong relationships.
  • Ensure technicians adhere to workplace requirements, assist with inductions, and maintain a safe working environment.
  • Plan work around shutdowns at worksites, providing administrative support as needed, and contributing to the overall success of the team.

Requirements:

  • Experience in an outbound call centre environment with KPI-driven performance metrics.
  • Proficiency in SAP or similar software is preferred but not essential, as training will be provided.
  • A background in the compressor or related industry is advantageous but not mandatory.
  • Excellent time management and planning skills, enabling you to prioritize tasks effectively.
  • Strong communication and writing skills, facilitating effective collaboration and documentation.
  • Office administration and computer skills, supporting the efficient execution of daily tasks.
  • Well-organized and able to prioritize tasks, meeting deadlines and delivering results.
  • Previous customer service experience, demonstrating a commitment to exceptional customer care.

This role offers a fantastic opportunity to develop your career further, work in a dynamic team, and contribute to the company's success.

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