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Department Supervisor

2 months ago


Robina, Queensland, Australia JD Sports Australia Full time
About JD Sports Australia

As one of the leading global sports fashion retailers, JD Sports Australia is passionate about connecting with skilled and dynamic individuals who are invested in their development. Our brand's success is driven by our team's dedication to delivering unparalleled service and style to our consumers.

The Role

We are seeking a Department Supervisor to drive sales and KPIs, coach and develop our team, and uphold company retail standards. As a key member of our team, you will be responsible for:

  • Driving conversion, sales, and KPI performance
  • Demonstrating exceptional customer service standards and supervising the team to deliver a 'service over task' environment
  • Working with the BOH team to deliver shop floor product availability
  • Upholding company retail standards and delivering store visual excellence
  • Supporting the management team to deliver all internal and external profit protection processes
  • Supporting with new team members' inductions and ongoing training to build bench strength for future store expansion
  • Encouraging team members to improve performance through effective coaching
What We're Looking For

We are looking for a candidate with:

  • 2-3 years' experience within retail or a similar industry
  • A passion for creating an amazing service experience and culture for our customers
  • A proven track record in driving and exceeding set KPIs and communicating well with all stakeholders
  • Excellent time management skills to ensure that daily priorities are executed in a timely manner
What's in It for You?

We offer a range of benefits, including:

  • Work with some of the best product and biggest sports fashion brands in the market
  • Referral bonus scheme
  • Training and development to evolve and shape your career
  • Opportunity to progress across all areas of the business, including retail, support office, and our distribution centre
  • Treat yourself with our attractive staff discount, which can also be used for friends and family
  • Access to our Employee Assistance Program and Mental Health champions
  • One month paid parental leave for full-time employees

We value diversity and inclusion and champion a culture where everyone feels valued, included, and celebrated. If you're passionate about delivering exceptional customer service and driving sales, we want to hear from you