Service Excellence Manager
3 weeks ago
Stiebel Eltron is a global brand with a rich history of pioneering home appliances. Our commitment to enhancing the home living experience drives our innovative approach to all-electric energy efficient heating, ventilation and hot water systems.
We lead the way in Australian conditions with award-winning German manufactured and engineered products. Our focus on technical proficiency, premium quality and innovation creates a strong foundation for growth.
This front-line leadership role at our modern Port Melbourne office presents an excellent opportunity for a dynamic professional seeking their next challenge. Your responsibilities will include:
- Managing the customer service team to ensure efficient delivery of warranty, internal sales and technical advice to customers.
- Providing day-to-day oversight of order entry and warranty administration.
- Project management to ensure positive project outcomes.
- Engaging and developing your staff to deliver outstanding customer experiences.
To succeed, you'll bring:
- Experience in a phone-based service or branch environment where you've assisted customers with break-downs and warranty queries.
- Front-line supervision and leadership experience.
- Strong administration and reporting skills.
- Ability to maximise incoming sales opportunities.
- Good computer skills, with experience in SAP and CRM systems advantageous.
We offer a supportive work environment that values individuality, promotes personal growth and encourages a healthy work-life balance. As a family business, we prioritise security, good prospects and employee well-being.
A competitive salary of $80,000 - $110,000 per annum reflects our commitment to attracting and retaining top talent. If you're a driven professional with a passion for delivering exceptional service, we encourage you to apply.
-
Service Delivery Excellence Manager
3 weeks ago
Port Melbourne, Australia 1602 DXC INT SVCS VIC PTY LTD Full timeCompany OverviewDXC Claims Management is a renowned leader in workers' compensation claims management, boasting a 16-year track record of excellence in service delivery and innovation.Estimated Salary: AU$123,000 - AU$148,000 per annumJob DescriptionIn this pivotal role as Service Delivery Excellence Manager at DXC Claims Management, you will spearhead...
-
Quality and Innovation Manager
6 months ago
Port Melbourne, Australia Service Stream Full timePrimary Location VIC - Port Melbourne - Turner Street Job Description Summary Rare and exciting opportunity for a Quality & Innovations Manager to join a thriving part of the Service Stream business within our Industrial division. About the Role Service Stream's Industrial division are currently seeking a Quality and Innovation Manager to join our growing...
-
Service Excellence Manager
3 months ago
Melbourne, Australia Latitude Financial Services Full timeThe Service Excellence Manager in Customer Service & Support (CS&S) is responsible for fostering a culture of service excellence within the CS&S team. This role focuses on enhancing the customer experience, improving operational processes, and implementing best practices to ensure the highest standards of service delivery. The Service Excellence Manager...
-
Operational Excellence Manager
2 weeks ago
Port Melbourne, Australia Latitude Financial Services Full timeThe Risk & Control Lead is a key role within our Internal Audit & Operational Excellence function, reporting directly to the Group General Manager. This position plays a pivotal part in identifying opportunities to elevate internal controls, risk management, and governance processes within the organisation.This exciting opportunity requires a seasoned...
-
Service Excellence Manager
6 months ago
Melbourne, Australia Hostplus Full timeApply **Job no**: 3JFMP **Category**: Insurance Operations, Service **How will you make an impact?** Are you passionate about making a positive impact to our members dignified retirement? As the Service Excellence Manager, you'll play a pivotal role in embedding customer outcome principles into our servicing model. Your dedication will directly...
-
Technical Support Specialist
4 weeks ago
Port Melbourne, Australia Stowe Australia Full timeAbout Stowe AustraliaEstablished in 1910, Stowe Australia is one of Australia's largest and most diversified electrical and communications companies. As a third-generation family-owned business, we prioritize employee development and retention, earning us recognition as an employer of choice.Job DescriptionWe are seeking a highly skilled Technical Support...
-
Service Excellence Centre Manager
6 months ago
Melbourne, Australia Hostplus Full timeApply **Job no**: J64TH **Category**: Insurance Operations, Service **Acknowledgement of Country**: Hostplus acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past, present and...
-
Customer Service Excellence Manager
3 weeks ago
Melbourne, Victoria, Australia EML (Employers Mutual Limited) Full timeJob OpportunityEML is a leading workers compensation and personal injury claims management business, committed to helping individuals recover from work-related injuries. Our goal is to provide exceptional customer service, ensuring a smooth return-to-work journey for our clients.We are seeking a seasoned professional to join our team as a Customer Service...
-
Customer Service Excellence Manager
3 weeks ago
Melbourne, Victoria, Australia Darebin City Council Full timeWe are seeking a highly skilled Customer Service Excellence Manager to join our team at Darebin City Council.About the RoleAs a leader within our City Development department, you will be responsible for overseeing the operation of our planning, building and health service teams. Your primary goal will be to ensure responsive customer service, compliance with...
-
Employer Service Excellence Manager
7 days ago
Melbourne, Australia Hostplus Full time**Job no**: FEB8P **Category**: Administration, Employer Service **How will you make an impact?** Are you passionate about creating outstanding service experiences and helping employers deliver on their superannuation commitments? As the Employer Service Excellence Manager, you’ll lead the charge in driving service and operational excellence. Your work...
-
Sales and Service Excellence Manager
4 weeks ago
Melbourne, Victoria, Australia PETER ALEXANDER Full timeUnlock Your Potential as a Sales and Service Excellence ManagerAre you a motivated and passionate individual looking to take your career to the next level? We are seeking an experienced Sales and Service Excellence Manager to join our dynamic team at The Just Group.About the Role:We offer a competitive salary of $80,000 - $100,000 per annum, depending on...
-
Service Delivery Excellence Manager
2 weeks ago
Melbourne, Victoria, Australia Noah's Ark Full timeAbout Noah's ArkNoah's Ark is a renowned leader in promoting the inclusion of children with disabilities and developmental delays. With over 50 years of experience, we have developed extensive expertise and knowledge in practices that support meaningful inclusion.Job DescriptionWe are seeking an exceptional Service Delivery Excellence Manager to oversee the...
-
Coordinator Service Excellence
7 months ago
Melbourne, Australia Whitehorse City Council Full time**_Lead the program of service reviews at Whitehorse City Council _**: - **_Deliver service reviews that respond to community needs and operating efficiencies _**: - **_Make a direct, instantaneous positive impact to council and our municipality _** At Whitehorse City Council, community is at the heart of everything we do. To stay ahead of the evolving...
-
Resort Operations Manager
1 week ago
Port Douglas, Queensland, Australia Travel + Leisure Co Full timeCompany Overview">We are Travel + Leisure Co., a global leader in the vacation ownership industry. Our mission is to put the world on vacation, and we're looking for exceptional individuals to join our team.">Salary">The estimated salary for this position is $80,000 - $120,000 per annum, depending on experience and qualifications.">Job Description">As a...
-
Early Years Manager
3 weeks ago
Port Melbourne, Australia Goodstart Early Learning Full timeDirector of Educational ExcellenceWe are seeking an exceptional leader to drive our Early Years Management program to new heights. As an Early Years Manager, you will oversee day-to-day operations, ensuring smooth service delivery, financial management, and compliance.About the RoleIn this pivotal position, you will lead a high-performing team, streamlining...
-
Employer Service Excellence Centre Manager
6 months ago
Melbourne, Australia Hostplus Full timeApply **Job no**: J64TH **Category**: Insurance Operations, Service **Acknowledgement of Country**: Hostplus acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past, present and...
-
IT Delivery and Service Excellence Manager
2 weeks ago
Melbourne, Victoria, Australia Randstad Full timeJob SummaryWe are seeking an experienced IT Services and Process Delivery Manager to lead governance, service operations, and process improvement across a range of IT functions.
-
Port Melbourne, Australia Skilled Jobs Australia Full timeAbout the RoleWe are seeking a skilled Facilities Management Analyst/Administrator to join our team in Port Melbourne, VIC. As a key member of our National Operations Control Centre (NOCC) team, you will provide facilities management helpdesk services to operational accounts.
-
Senior Health Safety and Quality Manager
3 weeks ago
Port Melbourne, Australia Service Stream Full timeAbout the RoleService Stream is seeking an experienced Senior Health Safety and Quality Manager to join our Utilities division in Victoria. The successful candidate will be responsible for ensuring the prevention of injuries and illness by partnering with local business management and workers to maintain a healthy and safe workplace.We are looking for a...
-
Operations Excellence Manager
2 weeks ago
Port Kembla, New South Wales, Australia Bluescope Full timeUnlock Your Potential in a Dynamic Steel Manufacturing EnvironmentEstimated Salary: $120,000 - $180,000 per annumAbout the Role:We are seeking an experienced Operations Excellence Manager to join our Hot Strip Mill team at BlueScope's Port Kembla Manufacturing facility. As a key member of our leadership team, you will be responsible for driving exceptional...