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Hospitality Service Specialist

2 months ago

Preston, Victoria, Australia Accor Full time

Company Overview

Novotel Melbourne Preston is a hotel that boasts a freshly refurbished lobby, 383 hotel rooms, a restaurant, bar and cafe, with one of the largest conference and events facilities within the Melbourne portfolio.

The hotel is located in the vibrant inner north, just 20 minutes from Melbourne Airport and Melbourne CBD, with on-site carpark and walking distance to the train station, bus stop and the tram.

About Accor

Accor is Australia's Largest Hotel Network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

We are currently seeking casual and part-time Hospitality Service Specialists, with a combination of breakfast, lunch and dinner service as well as conferencing tasks, this role has plenty of variety.

You'll work alongside the Food and Beverage Team Leaders and Supervisors to ensure seamless guest experiences. Your role includes the following tasks:

  • Greeting and taking orders
  • Cleaning and refilling buffet/coffee items
  • Keeping the restaurant clean and tidy
  • working independently on shifts
  • Setting up/ Refilling/cleaning conference areas

Qualifications

  • Your Responsible Service of Alcohol (RSA) Certificate
  • Must have flexibility to work various rostered shifts, including early mornings, late evenings, and weekends
  • Good communication and interpersonal skills with a high level of organisation, accuracy, and attention to detail
  • Passion for customer service
  • Point of Sale (POS) experience, desirable

Benefits and Perks

  • Free on-site car park while on duty
  • Free access to confidential Employee Assistance Program
  • Inclusive and diverse environment
  • Reward and recognition celebrations and activities
  • Discounted rates to nearby fully equipped gym
  • Ongoing training and career development opportunities
  • Work along-side experienced and dedicated professionals
  • Global discounts on hotel accommodation & Food and Beverage, including special rates with our partnership brands such as Europcar