Director of Hotel Services and Operations

5 days ago


Melbourne City Centre, Victoria, Australia INFINITY HOSPITALITY BUSINESS PTY LTD Full time
Hotel Service Operations Manager Job Summary

We are seeking an experienced Hotel Service Operations Manager to join our team at Infinity Hospitality Business PTY LTD. As a key member of our operations team, you will be responsible for overseeing daily hotel operations, ensuring seamless service delivery and guest satisfaction.

Key Responsibilities:

- Supervise daily hotel operations, including front desk, housekeeping, food & beverage, and guest services.
- Maintain high standards of service quality and guest experience.
- Train, mentor, and manage hotel staff to ensure efficiency and excellent customer service.
- Handle guest inquiries, complaints, and special requests professionally.
- Monitor hotel occupancy, reservations, and operational performance.
- Work closely with department heads to optimize efficiency and revenue generation.
- Ensure compliance with health, safety, and hospitality industry regulations.
- Oversee budgeting, cost control, and financial planning for operational departments.

Requirements:

- Bachelor's degree or related field preferred.
- 3+ years of experience in hotel management or a related role.
- Strong leadership, organizational, and problem-solving skills.
- Excellent communication and customer service abilities.
- Knowledge of hotel management software and industry best practices.
- Ability to work flexible hours, including weekends and holidays.

About Us

Infinity Hospitality Business PTY LTD is a leading hospitality establishment dedicated to providing world-class service and unforgettable guest experiences. We are committed to delivering a unique and memorable stay for our guests and creating a stimulating work environment for our employees.

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