Luxury Guest Service Coordinator

5 days ago


Melbourne, Victoria, Australia Hyatt Hotels Corporation Full time
Company Overview

At Hyatt Hotels Corporation, we're dedicated to making travel more human, connected, and sustainable. Our team is passionate about delivering exceptional experiences for our guests.

Job Description

We're seeking a skilled Guest Experience Coordinator to join our team at Park Hyatt Melbourne. As a key member of our front office team, you'll be responsible for ensuring the highest standards of customer service are met by focusing on the pre-arrival, arrival, and in-house experience of our guests.

You will ensure smooth operation by providing accurate information concerning Melbourne and Park Hyatt Melbourne's features. This role involves:

  • Managing administration tasks on a day-to-day basis to ensure efficient operation of Guest Experiences.
  • Following up and acting on all guest requests made directly and indirectly.
  • Conducting pre-arrival phone calls to commence their experience and ensure guests' needs are met prior to their arrival.
  • Working cohesively with other departments to ensure accurate communication of necessary information.
  • Assisting in the gathering and maintenance of guest history databases.
  • Supporting Front Office with basic functions.


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