Luxury Guest Service Coordinator
5 days ago
At Hyatt Hotels Corporation, we're dedicated to making travel more human, connected, and sustainable. Our team is passionate about delivering exceptional experiences for our guests.
Job DescriptionWe're seeking a skilled Guest Experience Coordinator to join our team at Park Hyatt Melbourne. As a key member of our front office team, you'll be responsible for ensuring the highest standards of customer service are met by focusing on the pre-arrival, arrival, and in-house experience of our guests.
You will ensure smooth operation by providing accurate information concerning Melbourne and Park Hyatt Melbourne's features. This role involves:
- Managing administration tasks on a day-to-day basis to ensure efficient operation of Guest Experiences.
- Following up and acting on all guest requests made directly and indirectly.
- Conducting pre-arrival phone calls to commence their experience and ensure guests' needs are met prior to their arrival.
- Working cohesively with other departments to ensure accurate communication of necessary information.
- Assisting in the gathering and maintenance of guest history databases.
- Supporting Front Office with basic functions.
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Guest Services Coordinator
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Guest Experience Coordinator
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Guest Experience Coordinator
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Luxury Hotel Reservations Specialist
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Guest Experience Representative
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Luxury Hotel Associate
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Customer Service Expert
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Melbourne, Victoria, Australia The Great Southern Hotel Full timeHotel Operations CoordinatorAs a key member of the Front Office team, you will be responsible for ensuring seamless guest experiences throughout their stay at the Great Southern Hotel Melbourne.This includes:Supervising and directing the reception team in their daily activitiesMaintaining accurate records and reportsCommunicating effectively with other...
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Luxury Spa Specialist
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Guest Services Coordinator
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