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Customer Service Liaison

2 months ago

Orange, Australia Legal Aid NSW Full time
About the Role

We are seeking six (6) Customer Service Representatives to join our PoliceLink team within the Communications and Security Command. As a Customer Service Representative, you will play a vital role in supporting customer service delivery by responding to and processing urgent and non-urgent enquiries, providing information and advice, and escalating issues as applicable.

Key Responsibilities
  • Respond to and process customer enquiries in a timely and professional manner.
  • Provide accurate and up-to-date information and advice to customers.
  • Evaluate and escalate customer issues as necessary.
  • Work collaboratively with other teams to resolve customer issues.
  • Contribute to the development and implementation of customer service strategies.
Requirements
  • Commitment to performing rotational shift work to cover 24 hours per day, 7 days per week.
  • Ability to undertake and successfully complete training in all PoliceLink business streams and Certificate III in Customer Contact.
  • Ability to provide a full Birth Certificate.
What We Offer
  • Competitive salary.
  • Flexible work options.
  • Opportunity to purchase leave.
  • Annual leave loading.
  • Corporate wellbeing programs.
  • Free annual influenza vaccination.
  • Salary packaging options.