Engagement Delivery Lead

3 weeks ago

Sydney, New South Wales, Australia COGNIZANT Full time
Job Title: Engagement Delivery Lead

Cognizant is seeking a highly skilled Engagement Delivery Lead to join our team. As a key member of our Quality Engineering team, you will be responsible for leading the delivery of high-quality testing services to our clients.

Key Responsibilities:
  • Lead the overall Quality Engineering delivery across managed services contracts and other ongoing testing contracts.
  • Act as a single point of contact for client stakeholders to provide regular updates on Contract-level SLA and KPI commitments.
  • Ensure quality in all phases of testing committed from System testing, System Integration testing to Pre-prod testing.
  • Evaluate and determine the root cause analysis of production issues and identify any improvements in quality of testing.
  • Ensure on-time invoicing, contract renewals, and contractual commitments with clients.
  • Lead monthly and quarterly governance calls with client stakeholders to provide delivery highlights, achievements, and value adds, and to gather feedback on improvement areas.
  • Negotiate with clients on periodic feedback, improvements, implementation of new tools and technologies for transforming the current landscape of applications.
  • Responsible for ramp-ups of new opportunities coming up from client-side and providing periodic updates on ramp-downs and backfills to ensure no impact to delivery.
  • Review and sign off on QA deliverables from Cognizant to clients.
Requirements:
  • 17+ years of experience with more than 7+ years of experience in Test delivery management across different clients.
  • Handled technical upgrades and migrations from legacy to COTS products implementations like Siebel to SFDC, which requires analysis and strategy preparations.
  • Experience in leading transformation initiatives like Mobile - Web Automation in Appium and Seetest, Automation exposure in TOSCA, Selenium to identify opportunities to transform in the current application landscape.
  • Ability to support clients across different time zones, including India and Australia, by ramping up shift teams and operating successfully to enable delivery across co-locations.
  • Exposure to Retail POS testing landscape, different hardware and Windows POS software, working with different development vendors to enable seamless delivery.
  • Exposure to operations and invoicing processes, getting accurate forecasts, and on-time approvals.
What We Offer:
  • A competitive salary range of over $100,000.
  • A dynamic and innovative work environment.
  • Opportunities for career growth and professional development.
  • A collaborative and supportive team environment.

Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.

About Cognizant:

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

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