Strategic Customer Insights Director

1 week ago


North Melbourne, Victoria, Australia Country Road Group Full time
About Us

The Country Road Group is embarking on a transformative journey to position itself for growth, leveraging its scale, capabilities, and culture as a House of Brands.

We are investing in new and existing capabilities, offering exciting opportunities for professionals who share our vision.

Job Title: Strategic Customer Insights Director

As a key member of our team, you will define customer strategies for the Country Road Group, leading a team to identify, problem-solve, analyze, and make recommendations on strategic customer growth opportunities that drive revenue, profit, and other key metrics.

You will be an expert in our customer segmentation, using this knowledge to identify customer growth opportunities and drive business results.

Key Accountabilities
  • Champion a culture of curiosity, innovation, and data-driven decision-making across the business, empowering teams to leverage customer insights in shaping their strategies and actions.
  • Lead a team to problem-solve strategic customer growth opportunities, collaborating with stakeholders to develop actionable plans and driving implementation.
  • IDentify the need for, choose and work with external agencies where required on niche topics and/or for advanced POV.
  • Be an expert in and use CRG's customer segmentation and brand equity reporting to identify strategic customer growth opportunities.
Required Skills and Qualifications
  • Experience in a top-tier strategy consulting or strategy team at a high-performing organization.
  • Some experience gained within top-tier management consulting (Bain, McKinsey, BCG). Will also consider mid-tier consulting (e.g., LEK, AT Kearney) or consulting divisions of top-tier accounting firms (Deloitte, EY, KPMG, PwC), or a corporate strategy team.
  • Leadership and people development skills.
  • Strong communication and interpersonal skills.
  • Strong analytical skills to interrogate data, spot opportunities, synthesize the data, and turn it into actionable recommendations.
Benefits
  • A competitive salary of AU$120,000 - AU$150,000 per annum.
  • Generous employee discounts across our House of Brands.
  • Seasonal clothing allowance.
  • An additional day of leave for your birthday.
  • An industry-leading Parental Leave Program.
  • Flexible working arrangements to support work-life balance.
  • Annual learning calendar to support ongoing professional development.
  • Support community partnerships through our Corporate Social Responsibility Program.
  • We are committed to operating ethically, sustainably, and responsibly.


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