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Warranty Advisor
2 months ago
We are seeking a highly skilled and experienced Warranty Advisor to join our Quality and Service Division in Altona North. As a key member of our team, you will play a critical role in supporting our Dealer network by providing expert advice and assistance with warranty claims.
About the RoleThe Warranty Advisor will be responsible for assisting with the daily operations of the Warranty Help Desk Team, including providing help with claim compilation, submission, and escalations through the Warranty Support System (Salesforce) and phone. You will also manage Toyota claim rejections and responses related to cost recovery, and assist in the development of the Salesforce system by enhancing Warranty Support System case management and reporting capabilities.
In addition, you will develop Warranty Bulletins to assist the Dealer network with process guidance, provide support to technical teams by creating Warranty Claim Instructions for Technical Bulletins, and support the review and update of Policies and Toyota & Lexus Warranty Policies and Procedures manual (WPPM).
Key Responsibilities- Assist with the daily operations of the Warranty Help Desk Team
- Support the Dealer network by providing help with claim compilation, submission, and escalations
- Manage Toyota claim rejections and responses related to cost recovery
- Develop Warranty Bulletins to assist the Dealer network with process guidance
- Provide support to technical teams by creating Warranty Claim Instructions for Technical Bulletins
- Support the review and update of Policies and Toyota & Lexus Warranty Policies and Procedures manual (WPPM)
- Automotive trade qualification or experience working in a warranty administration or advisor role
- Automotive industry experience in roles covering both technical matters and customer management
- Toyota product experience preferred
- Proven ability to effectively communicate with stakeholders and negotiate outcomes
- Strong understanding of the automotive industry and Dealer networks
- Understanding of the business and its commercial drivers
- Advanced skills in utilising the Microsoft Office Suite with SAP and Salesforce experience highly regarded
We offer a range of benefits, including:
- 14% superannuation with subsidised income protection, life and total disability insurance
- Annual contribution to your private health insurance worth over $1800
- Significant family vehicle lease and purchase discounts
- Flexible hours and workspaces, with a hybrid of working from home and in the office
- Wellness facilities – free onsite gym, end of trip facilities
- Free car parking and discounted onsite café
- Free onsite primary school holiday program
- 10 days paid domestic and family violence leave
- Genuine career development: promotions, rotations, study assistance, paid study leave and paid professional membership
- Paid volunteer days to support your community and matched giving program
- 16 weeks paid primary carers leave, 4 weeks paid parental leave for secondary carers and superannuation paid on unpaid parental leave
We are an equal opportunity employer and celebrate diversity. We are committed to creating an inclusive environment for all employees. When you apply, please tell us the pronouns you use.
We are happy to adjust the recruitment process for your accessibility requirements, so please let us know during the recruitment process if there are any reasonable adjustments you may need during the interview process and your preferred type of communication, and we will be in touch to discuss your requirements.
We don't require a cover letter or selection criteria to be addressed.
Come with us and help create the future.
