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Audio Visual Specialist

2 weeks ago

Melbourne, Victoria, Australia Deakin University Full time

About the Role:

  • Provide responsive customer service to resolve faults and issues within agreed service levels.
  • Deliver effective and efficient support and schedule maintenance of audio-visual services located across all campuses.
  • Provide high quality support to customers in fault resolution and service request provisioning.

To be successful, you'll have:

  • A Degree with subsequent relevant experience; or
  • Extensive experience and specialist knowledge or broad knowledge in technical or administrative fields.
  • An equivalent combination of relevant experience and/or education/training.
  • Australian Communications Authority (ACA) Open Registration.
  • Experience maintaining audio visual technologies in an enterprise environment, with extensive experience monitoring and trouble-shooting complex audio-visual platforms.
  • Audio visual engineering experience with a sound understanding of audio-visual protocols.

Your key responsibilities will be to:

  • Plan and oversee activities to deliver sustainable outcomes and value within constraints of time, cost and quality.
  • Bring a strong customer mindset. Strive for excellence and consult regularly with stakeholders to clarify who requires the information, the purpose for which it is required, criteria for success and where and when advice and recommendation is required.
  • Establish and demonstrate a high level of learning, energy and commitment. Maintain personal integrity and make decisions consistent with university values.