Technical Imaging Expert

2 weeks ago

Sydney, New South Wales, Australia beBeeCardiovascular Full time $80,000 - $125,000

Job Title: Technical Support Specialist

 

About the Role:

The role of Technical Support Specialist involves delivering remote and onsite technical support for imaging products across the Asia Pacific region. This position requires excellence in problem solving, issue analysis, prioritization, and consultative support for cardiology and radiology workflows.

 

Responsibilities:

  • Maintain expertise in our product suite and the field of cardiovascular imaging.
  • Provide remote technical support to solve customer questions, including analyzing, categorizing, and prioritizing issues; assess customer infrastructure and provide recommendations for performance, capacity, and continuity.
  • Ensure escalated pre- and post-sales situations are handled promptly and consistently.
  • Assist in the development and maintenance of support tools and documentation.
  • Document all customer feedback/issues and communicate these through the ticketing system.
  • Assist in remote installation and configuration support for our products at customer sites.
  • Contribute to development, enhancement, documentation, communication, and promotion of adherence to departmental standards.
  • Assess business needs and support initiatives to improve exceptional customer support delivery.
  • Promote a collaborative team environment to deliver exemplary service to end users and partners within department guidelines.
  • Act as a model for the organization.
  • Participate in an on-call rotation for customer support.
  • May require limited travel for on-site visits, conferences, and training; travel expected to be up to 10% of work time.

 

Requirements:

  • Excellent knowledge of imaging products and cardiovascular imaging.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills.
  • Ability to adapt to changing priorities and deadlines.
  • High level of professionalism and discretion when handling confidential information.

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